Privacy Policy
1. Who we are
Lucky Play 777 Ltd. (“we”) runs the Lucky Play 777 real-money casino at https://luckyplay777.com. Contact: [email protected]. Address: 1055 West Georgia Street, Suite 1800, Vancouver, BC V6E 3P3, Canada.
2. Information we collect
- Account data: email, display name, password (hashed), age attestation, and KYC documents when required.
- Transaction data: deposits, withdrawals, bonus redemptions, and game activity needed to operate the casino.
- Usage data: device/browser type, approximate region, IP address, cookies, and security logs.
- Support: messages you send to [email protected].
Payment processors handle card and banking details under their own policies; we receive limited confirmation data needed for accounting and fraud prevention.
3. Why we use information
- Provide and secure the real-money casino service
- Process deposits, withdrawals, and promotions
- Verify identity and prevent fraud, underage access, and money laundering
- Respond to support requests and meet legal / regulatory obligations
- Improve performance and content (analytics)
4. Cookies
We use essential cookies for session, language preference, and security, and optional analytics cookies. You can control cookies in your browser. Declining non-essential cookies may limit some features.
5. Sharing
We do not sell personal information. We may share data with service providers (hosting, payments, KYC, email, analytics) under contracts requiring confidentiality, or when required by law / to protect rights and safety.
6. Retention & security
We retain account and transaction records while your account is active and for periods required by law or needed for security and dispute resolution. We use industry-standard safeguards; no method of transmission is 100% secure.
7. Your rights (Canada)
Subject to PIPEDA and applicable provincial rules, you may request access to or correction of your personal information, and inquire about our practices. Email [email protected]. You may complain to the Office of the Privacy Commissioner of Canada if unresolved.
8. Children
The service is for adults 19+ only. We do not knowingly collect information from minors.
9. Cross-border processing
Servers or vendors may process data outside Canada. We take steps consistent with Canadian privacy expectations when transferring information.
10. Changes
We may update this Policy and will revise the “Last updated” date. Material changes may be highlighted on the site.